Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SISXMGT002 Mapping and Delivery Guide
Develop and maintain stakeholder relationships

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SISXMGT002 - Develop and maintain stakeholder relationships
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify the role and function of key stakeholders.
  • Identify key external stakeholders and personnel that impact on the organisation and its service delivery.
  • Analyse information on the roles and functions of key stakeholders within the organisation.
  • Research types of information and resources available from key stakeholders.
  • Determine decision making processes within key stakeholder organisations and the impact on own organisation.
       
Element: Develop and implement strategies to promote effective stakeholder relationships.
  • Consult with stakeholders to establish their interests and expectations and determine forms of engagement.
  • Plan activities to facilitate effective rapport with stakeholders.
  • Adopt communication techniques and methods appropriate to the needs of stakeholders.
  • Identify and respond to factors that may negatively impact stakeholder communication.
  • Develop strategies to maintain working relationships with stakeholders.
       
Element: Evaluate stakeholder relationships.
  • Seek feedback from stakeholders on communication and engagement activities.
  • Assess organisational strategies for developing effective working relationships with stakeholders.
  • Modify strategies in consultation with key organisational and stakeholder personnel.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify key external stakeholders and personnel that impact on the organisation and its service delivery. 
Analyse information on the roles and functions of key stakeholders within the organisation. 
Research types of information and resources available from key stakeholders. 
Determine decision making processes within key stakeholder organisations and the impact on own organisation. 
Consult with stakeholders to establish their interests and expectations and determine forms of engagement. 
Plan activities to facilitate effective rapport with stakeholders. 
Adopt communication techniques and methods appropriate to the needs of stakeholders. 
Identify and respond to factors that may negatively impact stakeholder communication. 
Develop strategies to maintain working relationships with stakeholders. 
Seek feedback from stakeholders on communication and engagement activities. 
Assess organisational strategies for developing effective working relationships with stakeholders. 
Modify strategies in consultation with key organisational and stakeholder personnel. 

Forms

Assessment Cover Sheet

SISXMGT002 - Develop and maintain stakeholder relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SISXMGT002 - Develop and maintain stakeholder relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: